Imperial Medica Limited is committed to providing safe, effective, caring, responsive and well-led healthcare services.

We recognise that despite our best efforts there may be occasions when patients, relatives, carers or representatives are dissatisfied with the service received.

We welcome complaints, concerns, comments and compliments as valuable opportunities to:

·      Improve patient care

·      Improve patient experience

·      Learn from mistakes

·      Identify service improvements

·      Promote openness and transparency

·      Meet regulatory requirements