Appointments cancelled more than 24 hours before the appointment time are eligible for a full refund or rebooking.

Appointments cancelled less than 24 hours before the appointment time are normally non-refundable.

Failure to attend an appointment without notice will result in the loss of the appointment fee.

Certain services, prescriptions, reports, investigations and laboratory fees may be non-refundable once work has commenced.

Imperial Medica reserves the right to exercise discretion in exceptional circumstances.